Elevating Your Legal Operations
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Register
- Non-member - $499
- Member - $229
Since 2018, the ACC Legal Operations Maturity Model has served as the leading foundational toolkit to empower in-house legal operations teams to benchmark their maturity across functional areas and transform their operations.
This self-paced course offers a practical roadmap for evaluating your current legal operations. Over seven hours of practical, case-based learning, industry experts share the knowledge and strategies you need to improve performance across seven functional areas:
- Contracts Management
- Metrics & Analytics
- Strategic Planning & Legal Operations Leadership
- Technology Management
- Change Management
- Innovation Management
- eDiscovery
Whether you're new to legal operations or optimizing an established department, this course will help you unlock your team’s full potential as a strategic business partner.
This self-paced course does not offer CLE/CPD credit.
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Contains 1 Component(s) Recorded On: 04/22/2025
Learn best practices from in-house legal professionals and a CLM expert to immediately advance your contracting operations. This session focuses on integrating smart risk-taking and strategic technology use to unlock significant commercial contract efficiencies.
Learn best practices from in-house legal professionals and a CLM expert to immediately advance your contracting operations. This session focuses on integrating smart risk-taking and strategic technology use to unlock significant commercial contract efficiencies.
Sponsored by:Dara Sahebjami
Director, Grants & Contract Services
Gates Foundation
Birgitta Dickerson
Chief Counsel, GBS, Digital and Inkjet
Cabot Corporation
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Contains 1 Component(s) Recorded On: 05/15/2025
Learn how to align legal department goals with enterprise objectives, prioritize key initiatives, and define actionable metrics for success. This session offers practical strategies for effective resource allocation and showcases technology that centralizes corporate records to boost efficiency and manage risk.
Learn how to align legal department goals with enterprise objectives, prioritize key initiatives, and define actionable metrics for success. This session offers practical strategies for effective resource allocation and showcases technology that centralizes corporate records to boost efficiency and manage risk.
Sponsored by:
Andrea Kirimis
Assistant Vice President, Legal Operations
CNA Insurance
http://www.linkedin.com/in/andreakirimis
Lucretia Pitts Barrett
In-Transition, Former General Counsel of Operations
Universal Property & Casualty Insurance Company
Lucretia Pitts Barrett is a highly experienced General Counsel with a robust background in contract negotiation, litigation management, risk management, and regulatory compliance. With a career spanning over two decades, Lucretia has demonstrated exceptional leadership and legal acumen in government entities and private corporations.
Lucretia is currently in transition and has recently been the General Counsel of Operations at Universal Property & Casualty Insurance Company. Lucretia has spearheaded defense litigation strategies and directed multiple internal committees to adapt inter-departmental processes in response to legislative changes in the homeowner insurance industry. Her efforts have streamlined operations for a legal team of over 425 members, managing more than 10,000 contract law cases. She has drafted approximately 50 standard operating procedures, project managed technology productions to enhance operational proficiencies and reporting and conducted training and developed training resources for greater success in operation changes.https://www.linkedin.com/in/lpittsbarrett/details/experience/
Latrece Johnson
Director, Head of Legal Operations
Palo Alto Networks
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Contains 1 Component(s) Recorded On: 06/26/2025
Learn how to transform your legal department into a strategic business partner by aligning departmental goals with broader organizational objectives. This session provides practical methods for effective resource allocation, initiative prioritization, and defining meaningful metrics to successfully track progress.
Learn how to transform your legal department into a strategic business partner by aligning departmental goals with broader organizational objectives. This session provides practical methods for effective resource allocation, initiative prioritization, and defining meaningful metrics to successfully track progress.
Sponsored by
Hanna Kim Yoon
Senior Director, Counsel, Strategic Transactions, Governance and Contracts
Herbalife
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Contains 1 Component(s) Recorded On: 07/22/2025
Legal operations experts and leaders will guide you through a proven framework for advancing your technology strategy. Learn to assess your current legal tech maturity and identify the steps required to transition from fragmented tools to a strategic, scalable ecosystem.
Legal operations experts and leaders will guide you through a proven framework for advancing your technology strategy. Learn to assess your current legal tech maturity and identify the steps required to transition from fragmented tools to a strategic, scalable ecosystem.
Sponsored by:Elizabeth Rancourt-Smith
Director, Legal Operations
Tilson Technology
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Contains 1 Component(s) Recorded On: 08/07/2025
Learn how strategic communication is the key to minimizing resistance and aligning legal teams through periods of rapid transformation. This expert session offers practical strategies and real-world examples for navigating new technologies and workflows while fostering trust and engagement.
Learn how strategic communication is the key to minimizing resistance and aligning legal teams through periods of rapid transformation. This expert session offers practical strategies and real-world examples for navigating new technologies and workflows while fostering trust and engagement.
Sponsored by:
Jamy Sullivan
Executive Director, Robert Half – Legal
Robert Half
My journey with Robert Half spans over 21 years. I am currently the Executive Director of the legal practice of Robert Half. With North American and global locations, Robert Half offers a full suite of legal talent and business services to help organizations manage changing workloads and access expertise across in-demand legal practice areas and industries.
I began my career with Robert Half in 2002 as an account executive in the Columbus, Ohio office. I was promoted to Division Director, Contract Services and in 2004, moved to the Dallas/Fort Worth, Texas offices to manage local operations. During my tenure at the company, I have held various roles, including Vice President of National Projects for all of Texas; Technology Staffing Services Perm Trainer for the United States and Canada; and Regional Vice President for Robert Half Legal in the Dallas and Houston branch offices. Prior to the Executive Director role, I served as the Regional Vice President for the Southern U.S. Region of the legal practice of Robert Half, managing the Atlanta, Dallas, Denver, Houston, Miami and Phoenix offices.
I have had the opportunity to serve on various project committees, mentor internal employees and have been recognized at the highest level at our company’s sales recognition program for leadership and sales performance. I previously served as a Board Advisory member of the Robert Half's Global Women's Employee Network - GWEN. Our mission is to champion and amplify women's perspectives while creating networks, community, and growth opportunities for women. We will strive to improve the employee experience globally for both corporate and field employees and further support Robert Half and Protiviti's commitment to diversity, equity and inclusion.
Prior to my employment with Robert Half, I worked as a law clerk at a small law firm in Ohio and also for the Ohio State Legislature. I received a Bachelor of Arts in Communication from The Ohio State University and my Juris Doctor from Capital University Law School, both in Columbus, Ohio.Sunmi Kim
Regional Director
Robert Half – Legal
With over 10 years of experience in the legal recruitment and consulting industry, I am a Regional Director at Robert Half Legal, a division of Robert Half, the world's largest specialized recruiting firm. We provide customized and effective solutions for law firms and corporate legal departments. I lead a team of dedicated and professional recruiters and consultants who share my passion for delivering exceptional service and results to our clients and candidates. I am committed to supporting the growth and development of the legal profession, as well as the diversity and inclusion of the legal talent pool. I am always looking for new opportunities to connect with and learn from other leaders and experts in the field.
Jade Priest-Maoz
Business Attorney, Leadership and Presentation Coach | CAPITL
Intel
As a change enthusiast with a diverse professional background spanning litigation, communication, and coaching, I lead Intel’s Corporate Affairs, Policy, Integrity, Trade & Legal (CAPITL) Change Management Office. In this role, I provide support and resources to help teams not only successfully navigate—but also capitalize on—change of all kinds. I also serve as a Business Attorney for CAPITL’s Global Legal Operations function and act as a strategic advisor on a wide range of projects, from policy development to the creation of AI tools that enhance legal department efficiency. Beyond my work with CAPITL, I offer leadership coaching; speaking and presentation coaching; and communication training to employees and teams across the enterprise.
Kelly Mickelson
Head of Legal Operations & Chief of Staff
Mars, Incorporated
Together with a talented team of 25 legal professionals, I am accountable for building the Global Legal Operations and Technology function for the Mars Legal Department (aka the Mars Center of Legal Excellence). Focus areas are Process/Tech/Data, Outside Counsel/Vendor Management, IP Operations, Compliance Operations, Litigation Support, and General Department Management.
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Contains 1 Component(s)
Learn how to systematically advance your organization's innovation strategy using the ACC Legal Operations Maturity Model. This session focuses on the critical role Legal Ops plays in fostering efficiency, agility, and competitive readiness to ensure long-term success.
Learn how to systematically advance your organization's innovation strategy using the ACC Legal Operations Maturity Model. This session focuses on the critical role Legal Ops plays in fostering efficiency, agility, and competitive readiness to ensure long-term success.
Sponsored by:
Suchitra Narayen
GVP & Deputy General Counsel
Informatica
Piyush Maheshwary
Senior Legal Operations Manager
Flextronics International
Jeni Turner (Moderator)
Director, Go-to-Market Strategy and Client Engagement, Corporate Legal Segment
LexisNexis
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Contains 1 Component(s) Recorded On: 09/29/2025
A panel of experts shares practical strategies for building and scaling a successful eDiscovery program, from foundational process formalization to advanced technology use. Learn essential best practices covering defensible workflows, vendor management, and crucial cross-functional collaboration for long-term efficiency and value.
A panel of experts shares practical strategies for building and scaling a successful eDiscovery program, from foundational process formalization to advanced technology use. Learn essential best practices covering defensible workflows, vendor management, and crucial cross-functional collaboration for long-term efficiency and value.
Sponsored by:
Francine French
Director, Global eDiscovery Operations
GlaxoSmithKline
Jessica Escalera
Managing Director, Head of Legal Operations - Americas
HSBC
