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Developing a Metrics Suite that Matters: A Masterclass in Law Department Metrics

Developing a Metrics Suite that Matters: A Masterclass in Law Department Metrics

This is not your average session on how to use data.   

Instead, this is an exclusive masterclass teaching law department leaders to learn how to distill complex metrics into THE story and visual that your CEO and Board of Directors want (or need) to see.  

Over this four-part 45-minute series, you will:  

  • Delve into the intricacies of cost and efficiency metrics and transform your department into a strategic asset.   
  • Elevate your game by learning to measure effectiveness, align with C-suite priorities, and spotlight talent and engagement.   
  • Master the art of showcasing your department’s pivotal role in enabling business growth and safeguarding against risks.   
  • Learn the art of storytelling, to crafting a concise, impactful narrative for your CEO and Board.   

Don’t miss this unique opportunity to revolutionize the perception and value of your department within your organization. It's time to redefine success and unlock your department's full potential. 



Sponsored by the Thomson Reuters Institute. The Thomson Reuters Institute engages professionals from the legal, corporate, tax & accounting, and government communities to host conversation and debate, analyze trends, and provide the insights and guidance needed to help shape the way forward in an evolving and increasingly complex environment.

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  • Contains 2 Component(s) Recorded On: 04/25/2024

    Legal services are an inherently expensive part of doing business and a vital thing for corporate legal leaders to manage. But how you manage and report department metrics, particularly ones related to cost, can inadvertently reinforce the perception of the law department as a cost center. This session will offer alternative considerations for measuring and reporting cost and efficiency metrics that not only report on the department’s stewardship of the business’s finances, but provide vital context into how the department is using its expenditures to create value for the business.

    Legal services are an inherently expensive part of doing business and a vital thing for corporate legal leaders to manage.  But how you manage and report department metrics, particularly ones related to cost, can inadvertently reinforce the perception of the law department as a cost center.  

    This session will offer alternative considerations for measuring and reporting cost and efficiency metrics that not only report on the department’s stewardship of the business’s finances, but provide vital context into how the department is using its expenditures to create value for the business.

    Lizzy Duffy

    Sr. Director, Client Engagement

    Thomson Reuters Institute

    Lizzy is responsible for connecting the insights produced by the Thomson Reuters Institute to stakeholders across the global legal market. 

    She combines technical research expertise with a thorough understanding of the needs of general counsel and law firms as well as the dynamics of the market in which they operate. As such, Lizzy has developed a reputation among her clients for delivering research insights that is practical, relevant and easy to apply to strategy.

    From 2012 to 2019, Lizzy was Vice President of Acritas US in New York and extended Acritas’ research and insights to legal departments and law firms across the US and Canada.

    Now based in Newcastle, UK, Lizzy works globally to design research, interpret trends and is regularly invited to give presentations on trends in the legal market. 

    Bill Josten

    Senior Manager, Enterprise Content – Legal

    Thomson Reuters Institute

    Bill Josten is the Legal Marketplace Innovations Insights Strategist for the Thomson Reuters Institute.  Formerly a practicing attorney, Bill has become a globally acclaimed advisor and expert on the legal market.  Bill’s work focuses primarily on business of law issues related to management of law firms and corporate law departments, including topics such as revenue management, cost control, outside counsel relations, practice management efficiency, and using data and metrics to tell the story of the law department or law firm. 

    During his time with the Institute, Bill has been a regular author of and contributor to many of the key reports and bodies of research produced by the Institute.  He has published more than 100 reports on the global legal market and many other pieces of thought leadership such as blog posts, magazine articles, webinars, and podcasts.

    Bill has been with the Thomson Reuters Institute for nearly a decade.  Prior to joining the Institute, Bill was a cost recovery consultant for Thomson Reuters and also worked in account management and as a Reference Attorney.  Bill is a former adjunct professor at the University of St. Thomas School of Law in Minneapolis and worked as a law clerk at the Minnesota Court of Appeals.

    Blake Garcia (Moderator)

    Senior Director, Business Intelligence

    Association of Corporate Counsel

    Blake is Senior Director of Business Intelligence at ACC and is responsible for the management and growth of ACC’s research department. He has spent the past nine years expanding ACC’s research capacity from a small member surveying unit to a multifaceted and full-service data hub for the in-house community. Blake has led numerous high-impact international survey projects and developed data-driven resources, products, and services to help in-house counsel legal professionals make more informed business decisions.

    Blake has published several peer-reviewed articles in scientific journals applying statistical and experimental methodologies and has taught several college courses on quantitative research in the social sciences. He has a Ph.D. in political science from Texas A&M University and a B.A. in international politics from Penn State University.

  • Contains 2 Component(s) Recorded On: 05/09/2024

    Corporate C-Suite executives have high expectations for their legal functions’ effectiveness, particularly when it comes to employee engagement and wellbeing. For legal function leaders, these may not be key areas of measurement, while other areas related to the effectiveness of the department, such as providing quality legal advice, can easily be overlooked for measurement as they lie so close to the core of the department’s function. This session will explore why metrics around the areas of focus for C-Suite leaders are so important. We will also propose ways for legal function leaders to collect and report on key effectiveness metrics – including talent – that legal function leaders should be measuring and reporting regularly so their leaders can see the department’s alignment with key enterprise priorities.

    Corporate C-Suite executives have high expectations for their legal functions’ effectiveness, particularly when it comes to employee engagement and wellbeing.  For legal function leaders, these may not be key areas of measurement, while other areas related to the effectiveness of the department, such as providing quality legal advice, can easily be overlooked for measurement as they lie so close to the core of the department’s function.  

    This session will explore why metrics around the areas of focus for C-Suite leaders are so important.  We will also propose ways for legal function leaders to collect and report on key effectiveness metrics – including talent – that legal function leaders should be measuring and reporting regularly so their leaders can see the department’s alignment with key enterprise priorities. 

    Blake Garcia (Moderator)

    Senior Director, Business Intelligence

    Association of Corporate Counsel

    Blake is Senior Director of Business Intelligence at ACC and is responsible for the management and growth of ACC’s research department. He has spent the past nine years expanding ACC’s research capacity from a small member surveying unit to a multifaceted and full-service data hub for the in-house community. Blake has led numerous high-impact international survey projects and developed data-driven resources, products, and services to help in-house counsel legal professionals make more informed business decisions.

    Blake has published several peer-reviewed articles in scientific journals applying statistical and experimental methodologies and has taught several college courses on quantitative research in the social sciences. He has a Ph.D. in political science from Texas A&M University and a B.A. in international politics from Penn State University.

    Lizzy Duffy

    Sr. Director, Client Engagement

    Thomson Reuters Institute

    Lizzy is responsible for connecting the insights produced by the Thomson Reuters Institute to stakeholders across the global legal market. 

    She combines technical research expertise with a thorough understanding of the needs of general counsel and law firms as well as the dynamics of the market in which they operate. As such, Lizzy has developed a reputation among her clients for delivering research insights that is practical, relevant and easy to apply to strategy.

    From 2012 to 2019, Lizzy was Vice President of Acritas US in New York and extended Acritas’ research and insights to legal departments and law firms across the US and Canada.

    Now based in Newcastle, UK, Lizzy works globally to design research, interpret trends and is regularly invited to give presentations on trends in the legal market. 

    Bill Josten

    Senior Manager, Enterprise Content – Legal

    Thomson Reuters Institute

    Bill Josten is the Legal Marketplace Innovations Insights Strategist for the Thomson Reuters Institute.  Formerly a practicing attorney, Bill has become a globally acclaimed advisor and expert on the legal market.  Bill’s work focuses primarily on business of law issues related to management of law firms and corporate law departments, including topics such as revenue management, cost control, outside counsel relations, practice management efficiency, and using data and metrics to tell the story of the law department or law firm. 

    During his time with the Institute, Bill has been a regular author of and contributor to many of the key reports and bodies of research produced by the Institute.  He has published more than 100 reports on the global legal market and many other pieces of thought leadership such as blog posts, magazine articles, webinars, and podcasts.

    Bill has been with the Thomson Reuters Institute for nearly a decade.  Prior to joining the Institute, Bill was a cost recovery consultant for Thomson Reuters and also worked in account management and as a Reference Attorney.  Bill is a former adjunct professor at the University of St. Thomas School of Law in Minneapolis and worked as a law clerk at the Minnesota Court of Appeals.

  • Contains 2 Component(s) Recorded On: 05/23/2024

    Of all the various functions performed by corporate law departments, how in-house lawyers enable business growth and protect the business from risk may be the hardest to measure. These are, by their nature, more abstract and less readily measurable. In this session, we will discuss the importance of tracking and reporting metrics related to how the law department is helping the business avoid risks and enabling business growth. We will also propose key metrics that can help demonstrate the department’s contributions in these areas, a key strategy for shifting the perception of the law department from a cost center to a value driver for the business.

    Of all the various functions performed by corporate law departments, how in-house lawyers enable business growth and protect the business from risk may be the hardest to measure.  These are, by their nature, more abstract and less readily measurable.  

    In this session, we will discuss the importance of tracking and reporting metrics related to how the law department is helping the business avoid risks and enabling business growth. We will also propose key metrics that can help demonstrate the department’s contributions in these areas, a key strategy for shifting the perception of the law department from a cost center to a value driver for the business. 

    Blake Garcia (Moderator)

    Senior Director, Business Intelligence

    Association of Corporate Counsel

    Blake is Senior Director of Business Intelligence at ACC and is responsible for the management and growth of ACC’s research department. He has spent the past nine years expanding ACC’s research capacity from a small member surveying unit to a multifaceted and full-service data hub for the in-house community. Blake has led numerous high-impact international survey projects and developed data-driven resources, products, and services to help in-house counsel legal professionals make more informed business decisions.

    Blake has published several peer-reviewed articles in scientific journals applying statistical and experimental methodologies and has taught several college courses on quantitative research in the social sciences. He has a Ph.D. in political science from Texas A&M University and a B.A. in international politics from Penn State University.

    Lizzy Duffy

    Sr. Director, Client Engagement

    Thomson Reuters Institute

    Lizzy is responsible for connecting the insights produced by the Thomson Reuters Institute to stakeholders across the global legal market. 

    She combines technical research expertise with a thorough understanding of the needs of general counsel and law firms as well as the dynamics of the market in which they operate. As such, Lizzy has developed a reputation among her clients for delivering research insights that is practical, relevant and easy to apply to strategy.

    From 2012 to 2019, Lizzy was Vice President of Acritas US in New York and extended Acritas’ research and insights to legal departments and law firms across the US and Canada.

    Now based in Newcastle, UK, Lizzy works globally to design research, interpret trends and is regularly invited to give presentations on trends in the legal market. 

    Bill Josten

    Senior Manager, Enterprise Content – Legal

    Thomson Reuters Institute

    Bill Josten is the Legal Marketplace Innovations Insights Strategist for the Thomson Reuters Institute.  Formerly a practicing attorney, Bill has become a globally acclaimed advisor and expert on the legal market.  Bill’s work focuses primarily on business of law issues related to management of law firms and corporate law departments, including topics such as revenue management, cost control, outside counsel relations, practice management efficiency, and using data and metrics to tell the story of the law department or law firm. 

    During his time with the Institute, Bill has been a regular author of and contributor to many of the key reports and bodies of research produced by the Institute.  He has published more than 100 reports on the global legal market and many other pieces of thought leadership such as blog posts, magazine articles, webinars, and podcasts.

    Bill has been with the Thomson Reuters Institute for nearly a decade.  Prior to joining the Institute, Bill was a cost recovery consultant for Thomson Reuters and also worked in account management and as a Reference Attorney.  Bill is a former adjunct professor at the University of St. Thomas School of Law in Minneapolis and worked as a law clerk at the Minnesota Court of Appeals.

  • Contains 2 Component(s) Includes a Live Web Event on 06/06/2024 at 12:00 PM (EDT)

    Measuring department performance is important, but all the metrics in the world will fall short if they can’t be distilled into an effective tool to tell the story of the law department’s success and value. In this session, we will walk through a shortened exercise of building out a one-slide story to present the performance of a hypothetical law department to the Board of our fictional company. From ideas for structure, to thoughts on determining what metrics will matter most to our Board, we will offer a proposed framework for making the most of valuable time with the Board to express how the department has succeeded and where we intend to grow.

    Measuring department performance is important, but all the metrics in the world will fall short if they can’t be distilled into an effective tool to tell the story of the law department’s success and value.  

    In this session, we will walk through a shortened exercise of building out a one-slide story to present the performance of a hypothetical law department to the Board of our fictional company.  From ideas for structure, to thoughts on determining what metrics will matter most to our Board, we will offer a proposed framework for making the most of valuable time with the Board to express how the department has succeeded and where we intend to grow. 

    Blake Garcia (Moderator)

    Senior Director, Business Intelligence

    Association of Corporate Counsel

    Blake is Senior Director of Business Intelligence at ACC and is responsible for the management and growth of ACC’s research department. He has spent the past nine years expanding ACC’s research capacity from a small member surveying unit to a multifaceted and full-service data hub for the in-house community. Blake has led numerous high-impact international survey projects and developed data-driven resources, products, and services to help in-house counsel legal professionals make more informed business decisions.

    Blake has published several peer-reviewed articles in scientific journals applying statistical and experimental methodologies and has taught several college courses on quantitative research in the social sciences. He has a Ph.D. in political science from Texas A&M University and a B.A. in international politics from Penn State University.

    Lizzy Duffy

    Sr. Director, Client Engagement

    Thomson Reuters Institute

    Lizzy is responsible for connecting the insights produced by the Thomson Reuters Institute to stakeholders across the global legal market. 

    She combines technical research expertise with a thorough understanding of the needs of general counsel and law firms as well as the dynamics of the market in which they operate. As such, Lizzy has developed a reputation among her clients for delivering research insights that is practical, relevant and easy to apply to strategy.

    From 2012 to 2019, Lizzy was Vice President of Acritas US in New York and extended Acritas’ research and insights to legal departments and law firms across the US and Canada.

    Now based in Newcastle, UK, Lizzy works globally to design research, interpret trends and is regularly invited to give presentations on trends in the legal market. 

    Bill Josten

    Senior Manager, Enterprise Content – Legal

    Thomson Reuters Institute

    Bill Josten is the Legal Marketplace Innovations Insights Strategist for the Thomson Reuters Institute.  Formerly a practicing attorney, Bill has become a globally acclaimed advisor and expert on the legal market.  Bill’s work focuses primarily on business of law issues related to management of law firms and corporate law departments, including topics such as revenue management, cost control, outside counsel relations, practice management efficiency, and using data and metrics to tell the story of the law department or law firm. 

    During his time with the Institute, Bill has been a regular author of and contributor to many of the key reports and bodies of research produced by the Institute.  He has published more than 100 reports on the global legal market and many other pieces of thought leadership such as blog posts, magazine articles, webinars, and podcasts.

    Bill has been with the Thomson Reuters Institute for nearly a decade.  Prior to joining the Institute, Bill was a cost recovery consultant for Thomson Reuters and also worked in account management and as a Reference Attorney.  Bill is a former adjunct professor at the University of St. Thomas School of Law in Minneapolis and worked as a law clerk at the Minnesota Court of Appeals.