Legal Operations Maturity Model Series 3.0 - The Intersection of Change Management and Communication: Aligning Legal Teams for Success (Aug. 7, 2025)
Includes a Live Web Event on 08/07/2025 at 11:00 AM (EDT)
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As ACC Legal Operations updates the Maturity Model for the Operations of a Legal Department to help in-house counsel and business professionals, join us on a journey as we evaluate and identify concrete steps enhance legal operations in any of the maturity model's 14 areas.
As legal departments face rapid transformation from emerging technologies, evolving workflows, and shifting regulatory landscapes, effective communication has become essential to successful change management. This webinar explores how clear, transparent, and strategic communication can align legal teams, reduce resistance, and drive meaningful engagement during periods of change. Panelists will share real-world examples and practical strategies for navigating legal transformation, addressing common pitfalls, and fostering trust across all levels of the legal function. Whether you're leading change or supporting it, you'll gain insights to help your legal team adapt with clarity and confidence.
Sponsored by:

Jamy Sullivan
Executive Director, Robert Half – Legal
Robert Half
My journey with Robert Half spans over 21 years. I am currently the Executive Director of the legal practice of Robert Half. With North American and global locations, Robert Half offers a full suite of legal talent and business services to help organizations manage changing workloads and access expertise across in-demand legal practice areas and industries.
I began my career with Robert Half in 2002 as an account executive in the Columbus, Ohio office. I was promoted to Division Director, Contract Services and in 2004, moved to the Dallas/Fort Worth, Texas offices to manage local operations. During my tenure at the company, I have held various roles, including Vice President of National Projects for all of Texas; Technology Staffing Services Perm Trainer for the United States and Canada; and Regional Vice President for Robert Half Legal in the Dallas and Houston branch offices. Prior to the Executive Director role, I served as the Regional Vice President for the Southern U.S. Region of the legal practice of Robert Half, managing the Atlanta, Dallas, Denver, Houston, Miami and Phoenix offices.
I have had the opportunity to serve on various project committees, mentor internal employees and have been recognized at the highest level at our company’s sales recognition program for leadership and sales performance. I previously served as a Board Advisory member of the Robert Half's Global Women's Employee Network - GWEN. Our mission is to champion and amplify women's perspectives while creating networks, community, and growth opportunities for women. We will strive to improve the employee experience globally for both corporate and field employees and further support Robert Half and Protiviti's commitment to diversity, equity and inclusion.
Prior to my employment with Robert Half, I worked as a law clerk at a small law firm in Ohio and also for the Ohio State Legislature. I received a Bachelor of Arts in Communication from The Ohio State University and my Juris Doctor from Capital University Law School, both in Columbus, Ohio.

Sunmi Kim
Regional Director
Robert Half – Legal
With over 10 years of experience in the legal recruitment and consulting industry, I am a Regional Director at Robert Half Legal, a division of Robert Half, the world's largest specialized recruiting firm. We provide customized and effective solutions for law firms and corporate legal departments. I lead a team of dedicated and professional recruiters and consultants who share my passion for delivering exceptional service and results to our clients and candidates. I am committed to supporting the growth and development of the legal profession, as well as the diversity and inclusion of the legal talent pool. I am always looking for new opportunities to connect with and learn from other leaders and experts in the field.

Jade Priest-Maoz
Business Attorney, Leadership and Presentation Coach | CAPITL
Intel
As a change enthusiast with a diverse professional background spanning litigation, communication, and coaching, I lead Intel’s Corporate Affairs, Policy, Integrity, Trade & Legal (CAPITL) Change Management Office. In this role, I provide support and resources to help teams not only successfully navigate—but also capitalize on—change of all kinds. I also serve as a Business Attorney for CAPITL’s Global Legal Operations function and act as a strategic advisor on a wide range of projects, from policy development to the creation of AI tools that enhance legal department efficiency. Beyond my work with CAPITL, I offer leadership coaching; speaking and presentation coaching; and communication training to employees and teams across the enterprise.

Kelly Mickelson
Head of Legal Operations & Chief of Staff
Mars, Incorporated
Together with a talented team of 25 legal professionals, I am accountable for building the Global Legal Operations and Technology function for the Mars Legal Department (aka the Mars Center of Legal Excellence). Focus areas are Process/Tech/Data, Outside Counsel/Vendor Management, IP Operations, Compliance Operations, Litigation Support, and General Department Management.
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