Responding to a Cybersecurity Incident - An Interactive Tabletop Exercise for the C-Suite

2023 was the year that cybersecurity regulations have exploded. In addition to responding to cybersecurity incidents at a technical level, companies must also develop sophisticated response plans for meeting regulatory and business needs. But how well prepared is your organization for responding effectively to the technical elements of an attack, as well as the legal ramifications? Join us as we walk through the A-B-Cs of planning a response to this fast-growing threat. Learn industry norms for determining who should be in charge; how your incident response team could be structured; and how to meet emerging regulatory obligations. In the world of cybersecurity incident response, preparation is key. We are here to help you prepare.

Jamie Singer

Senior Managing Director

FTI Consulting

Jamie Singer is a Senior Managing Director in the Strategic Communications segment at FTI Consulting and is based in Chicago. Jamie co-leads the firm’s Cybersecurity & Data Privacy Communications practice, and has counseled Fortune 500 companies and public sector organizations through some of the most high-profile and largest cybersecurity crises of the past decade.

Jamie works closely with leading cybersecurity law firms, insurance companies and forensics providers to assist organizations with strategic communications and reputation management services before, during and after significant cyber incidents. Jamie helps clients prepare for and minimize the reputational impacts stemming from complex, high-visibility data security and privacy issues from ransomware attacks to business email compromises to third-party breaches. She is recognized for her exceptional ability to strategically lead clients through the complexity of a high-impact crisis in a challenging environment with a critical eye on reputation management and responsive crisis communications. Jamie has worked with hundreds of clients navigating cybersecurity and data privacy issues across sectors, including healthcare, financial services, technology, retail and higher education. Within the healthcare space specifically, Jamie advised on the communications responses to half of the top 10 largest healthcare data breaches in 2023.

Prior to joining FTI Consulting, Jamie was an Executive Vice President and Director of Data Security, Privacy and Crisis Communications at Resolute Strategic Services, where she led the CyberStrategies division. At Resolute, Jamie led communications response on a number of high-profile cybersecurity matters, including one of the largest healthcare breaches in 2021, for a well-known satellite communications company and for a major professional sports franchise. Jamie also spent 7 years at Edelman, where she was a Senior Vice President in the firm’s Crisis & Risk practice and a senior lead in the U.S. Data Security & Privacy Group. During her seven years at Edelman, Jamie led teams in crisis and brand reputation responses for one of the largest airlines in the world, for one of the largest credit card hacks of all time, and for one of the largest insurers in the United States.

Jena Valdetero

Shareholder

Greenberg Traurig, LLP

Jena M. Valdetero serves as Co-Chair of the firm’s U.S. Data Privacy and Cybersecurity Practice where she advises clients on complex data privacy and security issues. She has led more than 1,000 data breach investigations. A litigator by background, Jena defends companies against privacy and data breach litigation, with an emphasis on class action lawsuits. She has designed and conducted dozens of data breach tabletop exercises to empower clients to respond effectively to a data security incident. She also counsels companies on data privacy and security compliance programs and advises on privacy and cyber risks associated with mergers and acquisitions, venture capital, and securities. Jena also advises a diverse array of clients on compliance with existing and emerging privacy laws, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), the Gramm Leach Bliley Act (GLBA), and the Health Insurance Portability and Accountability Act (HIPAA). She is a certified privacy professional through the International Association of Privacy Professionals (CIPP/US), for which she is a former KnowledgeNet Co-Chair.

Reena Bajowala

Shareholder

Greenberg Traurig, LLP

Reena R. Bajowala has deep experience with data security, information technology, and privacy law issues. She is a Certified Information Privacy Technologist (CIPT), a Certified Information Privacy Professional – US (CIPP/US) and a Certified Information Privacy Manager (CIPM). Through a competitive process, she was selected as a 2021-2023 Fellow of the American Bar Association’s Business Law Section with the Cyberspace Law Subcommittee. She serves on the Steering Committee of the U.S. Secret Service’s Chicago Cyber Fraud Task Force.

When faced with a data breach, including in business email compromise, ransomware, or wire transfer fraud scenarios, clients turn to Reena to investigate, remediate, and comply with legal obligations. She regularly conducts risk assessments, develops privacy and information security compliance programs, and leads proactive planning for potential data security incidents, including drafting incident response plans, communications plans, and conducting tabletop exercises. In addition, Reena helps evaluate legal risks relating to emerging technologies, including artificial intelligence, connected devices, and drones.

Reena assists Employee Retirement Income Security Act (ERISA) benefit plan sponsors with implementing cybersecurity policies and service provider management programs. The Department of Labor’s current emphasis on cybersecurity allows Reena to utilize her combined decade-plus ERISA and benefit plan counseling and litigation experience and her deep cybersecurity and vendor management practice.

Reena has wide-ranging litigation and trial experience, including over 100 days of first-chair trial experience. She represents buyers and providers of IT services regarding issues ranging from billing and performance disputes arising from Master Services Agreements and Service Level Agreements to copyright and licensing disputes pursuant to Software Licensing and SaaS agreements. Reena also works to protect the interests of companies during software audits.

With a broad-based background in complex dispute resolution, Reena understands the intricacies of class, collective, and plan-wide litigation in the employment and consumer fraud spaces. She has deep experience with lawsuits involving ERISA, having represented plan sponsors and service providers in both benefits and fiduciary matters.