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Corporate Law Department Metrics 201: Measuring your Department’s Effectiveness

Recorded On: 05/09/2024

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Corporate C-Suite executives have high expectations for their legal functions’ effectiveness, particularly when it comes to employee engagement and wellbeing.  For legal function leaders, these may not be key areas of measurement, while other areas related to the effectiveness of the department, such as providing quality legal advice, can easily be overlooked for measurement as they lie so close to the core of the department’s function.  

This session will explore why metrics around the areas of focus for C-Suite leaders are so important.  We will also propose ways for legal function leaders to collect and report on key effectiveness metrics – including talent – that legal function leaders should be measuring and reporting regularly so their leaders can see the department’s alignment with key enterprise priorities. 

Blake Garcia (Moderator)

Senior Director, Business Intelligence

Association of Corporate Counsel

Blake is Senior Director of Business Intelligence at ACC and is responsible for the management and growth of ACC’s research department. He has spent the past nine years expanding ACC’s research capacity from a small member surveying unit to a multifaceted and full-service data hub for the in-house community. Blake has led numerous high-impact international survey projects and developed data-driven resources, products, and services to help in-house counsel legal professionals make more informed business decisions.

Blake has published several peer-reviewed articles in scientific journals applying statistical and experimental methodologies and has taught several college courses on quantitative research in the social sciences. He has a Ph.D. in political science from Texas A&M University and a B.A. in international politics from Penn State University.

Lizzy Duffy

Sr. Director, Client Engagement

Thomson Reuters Institute

Lizzy is responsible for connecting the insights produced by the Thomson Reuters Institute to stakeholders across the global legal market. 

She combines technical research expertise with a thorough understanding of the needs of general counsel and law firms as well as the dynamics of the market in which they operate. As such, Lizzy has developed a reputation among her clients for delivering research insights that is practical, relevant and easy to apply to strategy.

From 2012 to 2019, Lizzy was Vice President of Acritas US in New York and extended Acritas’ research and insights to legal departments and law firms across the US and Canada.

Now based in Newcastle, UK, Lizzy works globally to design research, interpret trends and is regularly invited to give presentations on trends in the legal market. 

Bill Josten

Senior Manager, Enterprise Content – Legal

Thomson Reuters Institute

Bill Josten is the Legal Marketplace Innovations Insights Strategist for the Thomson Reuters Institute.  Formerly a practicing attorney, Bill has become a globally acclaimed advisor and expert on the legal market.  Bill’s work focuses primarily on business of law issues related to management of law firms and corporate law departments, including topics such as revenue management, cost control, outside counsel relations, practice management efficiency, and using data and metrics to tell the story of the law department or law firm. 

During his time with the Institute, Bill has been a regular author of and contributor to many of the key reports and bodies of research produced by the Institute.  He has published more than 100 reports on the global legal market and many other pieces of thought leadership such as blog posts, magazine articles, webinars, and podcasts.

Bill has been with the Thomson Reuters Institute for nearly a decade.  Prior to joining the Institute, Bill was a cost recovery consultant for Thomson Reuters and also worked in account management and as a Reference Attorney.  Bill is a former adjunct professor at the University of St. Thomas School of Law in Minneapolis and worked as a law clerk at the Minnesota Court of Appeals.


Corporate Law Department Metrics 201: Measuring Your Department’s Effectiveness
05/09/2024 at 12:00 PM (EDT)  |  Recorded On: 05/09/2024  |  45 minutes
05/09/2024 at 12:00 PM (EDT)  |  Recorded On: 05/09/2024  |  45 minutes
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